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Navigating the
Appeals Process

Don’t Settle for ‘No’

An insurance denial can be frustrating and complicated, but it’s not the end of the discussion. “No” is just the beginning. Let us help simplify your next steps.

What is an appeals process?

If your insurance provider refuses to cover your or your loved one’s treatment or care, you have the right to appeal your or your loved one’s case and advocate for the coverage best for you or your loved one.

 

Why is it important?

Your diabetes is unique to you and with your healthcare professional’s guidance; you’ve determined a treatment plan best suited to your or your loved one’s needs. Getting affordable access to the treatment of your choice should not be an additional barrier.
 

 

How to Share Your Story

About the Appeal Process for DASH™

After you request a new product, such as the My Omnipod® DASH™, Insulet facilitates the appeal process and connects the necessary parties so you can get the coverage you or your loved one needs. 

Here’s what’s happening behind the scenes:
 

Insulet Corporation

Once we have checked your benefits and have determined that you do not have coverage for DASH™, we will provide your HCP with the necessary forms for your appeal.

Healthcare Provider

Fills out the necessary forms for your appeal and submits them to your insurance provider.

Insurance Provider

Provides both you and your HCP with a coverage determination for DASH™. When appropriate, contact your insurance company to explain why you need affordable access to DASH™.

Your Coverage

If your coverage is approved, you may be eligible to receive reimbursement for the Omnipod DASH™ System. In the event that your coverage is not approved, we ask that you contact your insurance provider to express your frustration and disappointment. We strongly believe in affordable access to the latest medical advances and cutting-edge technology, for those living with diabetes today and those diagnosed in the future.

Take Action

Advocate for the change you want to see, for yourself and for future patients. A few simple steps can create positive change for affordable access. 

Take Action